Terms of Use

By registering for or using Vitrae HMS (the "Service"), you agree to be bound by these Terms of Use on behalf of yourself and, if applicable, the hospital or organization you represent ("Customer"). If you do not agree, do not use the Service.

Vitrae HMS is a cloud-based hospital management platform covering patient records, appointments, billing, laboratory, pharmacy, HR, and related clinical and administrative workflows, provided on a subscription basis.

Customers are responsible for the accuracy of information provided during onboarding and for maintaining the confidentiality of staff login credentials issued within their organization. Customers are responsible for all activity that occurs under their hospital's account, including actions taken by their staff.

Access to the Service is provided on the subscription plan selected during onboarding. Fees, billing cycles, and payment terms are as communicated at sign-up or in a separate order form. We reserve the right to suspend access for accounts with significantly overdue payment, after reasonable notice.

You agree not to:

• Use the Service for any unlawful purpose or in violation of applicable healthcare, data protection, or telecommunications law
• Attempt to gain unauthorized access to another hospital's data or to the Service's underlying infrastructure
• Interfere with or disrupt the integrity or performance of the Service
• Reverse engineer, resell, or sublicense the Service without our written consent

As between Vitrae and the Customer, the Customer retains all rights to the patient and business data it enters into the Service ("Customer Data"). Vitrae is granted only the rights necessary to host, process, and support that data in delivering the Service, as described in our Privacy Policy. On termination, Customers may request export of their Customer Data within a reasonable period.

The Vitrae HMS software, branding, and underlying technology are the property of Zentrium Business Solutions. Nothing in these Terms transfers ownership of the Service itself to any Customer.

We aim to maintain high availability of the Service but do not guarantee uninterrupted access. Planned maintenance will be communicated in advance where practical. Support is provided through the channels made available to Customers (in-app, email, or WhatsApp).

To the maximum extent permitted by law, Vitrae's aggregate liability arising out of or relating to the Service is limited to the fees paid by the Customer in the twelve (12) months preceding the claim. Vitrae is not liable for indirect, incidental, or consequential damages, except where such limitation is not permitted by applicable law.

Either party may terminate a subscription in accordance with the terms agreed at sign-up. We may suspend or terminate access immediately if a Customer materially breaches these Terms, including through unlawful use of the Service or non-payment.

These Terms are governed by the laws of the Federal Republic of Nigeria, without regard to conflict-of-law principles, unless a separately negotiated agreement with a specific Customer states otherwise.

We may update these Terms from time to time. We will post the updated version on this page with a revised "Last updated" date. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.